Support Inbox

Triage, reply, and resolve support threads with your agent.

The Userorbit support inbox unifies conversations from your widget, help center, portal, email, and Slack. The skill exposes the whole inbox: queues, full thread timelines with customer context, agent replies, private notes, labels, assignees, snoozing, and merging duplicates.

Side discussions let the agent loop in teammates over email or Slack without leaving the thread — ask engineering about a bug in a linked Slack thread, then resolve the discussion when it's answered.

This guide covers the agent skill and API. For the full product, see Userorbit customer support.

Ask your agent

Go through the support todo queue and summarize each thread
Reply to thread X with the fix instructions, then mark it done
Leave a private note on the billing thread and assign it to Sarah
Start a Slack side discussion with #engineering about this crash report

Endpoints

All endpoints are POST https://api.userorbit.com/api/v1/<endpoint> with a Bearer API key and x-team-id header.

Endpoint	What it does
`support-threads.list`	Queues: todo, mine, unassigned, snoozed, done, all — plus status, priority, label, search filters
`support-threads.info`	Full timeline + customer context
`support-threads.create / update`	Open threads, set status, priority, assignee, snooze
`support-messages.create`	Agent replies and private notes
`support-thread-labels.update / support-thread-assignees.update`	Labels and co-assignees
`support-threads.merge`	Merge duplicate threads
`support-discussions.*`	Email/Slack side discussions with reply, resolve, reopen
`support-labels.* / support-snippets.*`	Labels and canned reply snippets

Example

Examplesupport

curl -s -X POST "https://api.userorbit.com/api/v1/support-threads.list" \
  -H "Authorization: Bearer $USERORBIT_API_KEY" \
  -H "Content-Type: application/json" \
  -H "x-team-id: $USERORBIT_TEAM_ID" \
  -d '{"queue": "todo", "sort": {"field": "updatedAt", "direction": "desc"}}'

Full request and response schemas: references/api.md.

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